How do I contact customer service?

To contact our Guest Services Team, you can do one of the following:

• Call or text our Guest Services Team at 573-203-5818
• Email us at support@simplehomeplus.com

You may also be able to find the answer to your question on our website:

• Click here to check the progress of the delivery truck.
• Reference our return and exchange policy here.
• For general delivery questions such as rates and areas covered, click here.

How do I track my order?

You can track your delivery here. Please note, you will receive an email 48 hours prior to your scheduled delivery date. A 3-hour window will be provided for all standard service areas. This tracking system will only be available on the day your order is being delivered.

Select furniture and accessory items will ship directly from the manufacturer via UPS (Ground or Freight). A separate tracking number will be provided by UPS and can be tracked here.

What is the return policy?

It is our goal at Simple Home Plus to offer a huge selection of great quality and stylish products that will turn your space into a home. If, for whatever reason, you are not satisfied, we will do our best to make things right.

Read our official Return Policy here.

May I change my delivery method from Doorstep Delivery to No Hassle Delivery, or vice versa?

Yes, you may change your delivery method by clicking here. Please note that if your delivery date is less than 48 hours away, rescheduled delivery will not be possible.

How do you make an online payment on your Simple Home Plus credit card?

You can pay your bill online by visiting the Synchrony Bank account management site. You may contact Synchrony Bank (our financing partner) directly at 866-396-8254 for more information regarding your account.

Is eastern king size same as regular king size bed?

Yes. There are two types of king beds. The eastern king beds are what most people consider a regular sized king bed. These will fit a mattress approximately 76" wide and 80" deep. California king beds are more narrow when looking from the front of the bed. They will fit a mattress approximately 72" wide and 84" deep.

I lost my assembly instructions; can Simple Home Plus send me another copy?

Product assembly instructions are available on our Simple Home Plus website. Select the product for which you require instructions. Within the webpage for the selected product, assembly instructions can be found by scrolling down to the bottom of the “Product Details” section. If the product is no longer showing online, our Guest Services Team will be happy to send you a copy. You can quickly contact Guest Services via chat.

Does delivery include rearranging my furniture/mattress or removing old furniture/mattresses?

No, delivery personnel are not permitted to remove, move, or stage any furniture/mattresses currently in your home. The timing of our delivery schedules does not allow us to do this.

Delivery Service Information

Delivery service levels differ based on the type of delivery selected for each individual item purchased.

Home Delivery – Simple Home Plus will deliver larger items in one of two ways:

• No Hassle Delivery which includes: 
  • Placement of item(s) in room(s) of choice
  • Assembly of item(s)
  • Removal of boxes and debris
  • Same Day and Next Day delivery is available in certain areas for in-stock purchases made before 12:00 PM.
  • Adult 18+ required to receive delivery and is responsible to inspect items for damage and able to sign for the items on your behalf. 
    • If no authorized adult is present during your scheduled delivery window, you will be charged an additional delivery fee to reschedule.
    • Canceling within 24 hours of scheduled delivery will be charged a reschedule fee.
• Doorstep Delivery which includes: 
  • Placement of item(s) inside the front door or garage for single family homes.
  • Placement of items will be inside the front door for apartments (Elevator is required if delivery is above two flights of stairs)
  • No assembly of item(s)
  • No removal of boxes and debris
  • Picking this delivery service means that if there is damage when opened, you agree to allow it to be fixed and not replaced. You must also notify us within 12 hours of receiving items, no exceptions.
  • Adult 18+ required to receive delivery 
    • If no authorized adult is present during your scheduled delivery window, you will be charged an additional delivery fee to reschedule.
    • Canceling within 24 hours of scheduled delivery will be charged a reschedule fee.

Parcel Shipping – Simple Home Plus ships smaller, lighter items like accessories and lamps via courier or mail (e.g., UPS, FedEx, or USPS) which includes:

• Placement of item(s) outside the front door
• No assembly of item(s)
• No removal of boxes and debris
• You do not have to be present to receive delivery

Please check your sales receipt to confirm the type of delivery service that applies to each individual item that you are purchasing (as items in the same order may have different types of delivery service).

Delivery Guidelines

It is your responsibility to ensure that:

• All furniture items will fit through entryways, doorways, up stairwells, down halls, and around corners into the desired location. If you are unsure, please check out our “Delivery Fit Guideline” to verify. If you or Simple Home Plus is unable to place your furniture to the desired location due to fit, you will be charged the appropriate restocking fees (or, for special orders, the non-refundable deposit) in accordance with our return policies.
• You protect your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Simple Home Plus will not be responsible for damage to any floors.
• Orders are cancelled or deliveries are rescheduled within the appropriate time frames. Orders that are cancelled or rescheduled outside of the appropriate time frames will be charged the appropriate fees (including any additional re-delivery fees) and may impact the delivery date. 
  • Delivery reschedules must be communicated within 48 hours of Scheduled Date. There will be a fee if you do not reschedule 48 hours before your delivery date. The fee for a rescheduled delivery is $59.
• Special delivery requirements are communicated within the appropriate time frames as indicated below. Orders that are cancelled or rescheduled due to special delivery requirements not timely communicated within those time frames will be charged the appropriate fees (including any additional redelivery fees) and may impact the delivery date. 
  • Special delivery requirements must be communicated within 48 hours of purchase.
• An authorized adult 18+ is present to accept delivery and sign a delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged a $59 delivery fee to reschedule or in the case of Doorstep Delivery, your delivery may automatically be dropped off outside at Simple Home Plus’s discretion.

Please note the following:

• All furniture items will fit through entryways, doorways, up stairwells, down halls, and around corners into the desired location. If you are unsure, please check out our “Delivery Fit Guideline” to verify. If you or Simple Home Plus is unable to place your furniture to the desired location due to fit, you will be charged the appropriate restocking fees (or, for special orders, the non-refundable deposit) in accordance with our return policies.
• Desired locations must be clear and safely accessible for delivery team to complete delivery.
• Elevator is required if delivery is above two flights of stairs.
• For any tight fit, the delivery team may request that you sign a damage waiver prior to attempting delivery.
• Examples of special delivery requirements that must be communicated within the appropriate time frames indicated above include: 
  • need for small trucks to navigate narrow roads and drivewaysXT
  • restricted delivery time frames due to local ordinances, construction, or events
  • service elevator reservations
  • proof of insurance or certificate of insurance for high rise and condominium buildings
• Proof of insurance or certificate of insurance for high rise and condominium buildings requires up to 5 days (and 10 days for deliveries outside of local markets) to complete submission.
• Simple Home Plus reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
• Delivery personnel are not permitted to remove, move, or stage any furniture/mattresses currently in your home.
• Delivery personnel are not permitted to move or set up electrical equipment (other than electrical equipment being delivered by Simple Home Plus).
• Personnel will not place rugs under existing furniture.
• No minimum purchase is required for No Hassle Delivery and Doorstep Delivery, but additional fees may apply.
• Orders selecting Doorstep Delivery ship for free in our local delivery markets. For markets outside of our local delivery networks, delivery fees may apply.
• Parcel Shipping is free on Simple Home Direct items in select areas. No minimum amount is required.
• Items available for Parcel Shipping will automatically be setup for Parcel Shipping when you checkout.
• If you are waiting for your new home or building access, your order will be placed on an “Estimated Delivery” date. Once you receive keys, please call Simple Home Plus to confirm the delivery date. You can postpone delivery up to 15 days from the point of purchase.
• If you need to schedule or change your delivery date after you have finalized your purchase, please click here. Delivery changes can be made up to 48 hours prior to delivery for items delivered to Missouri, Illinois, or Florida. Changes for outside areas can be made up to 48 hours after purchase. If you need to cancel or communicate special delivery requirements after you have finalized your purchase, please contact our Guest Services Team via text or call at 573-203-5818.
• On the day of your delivery, you may track your delivery online. Click here and enter your sales order number to view the progress of your order online.
• Simple Home Plus delivers to the lower 48 states but does not deliver to P.O. Boxes. Regions outside of our local service areas may be ineligible. Same Day and Next Day options are not available in all markets. Additional charges may apply for delivery outside of regions where stores are located.
• Delivery availability and fees are determined by ZIP code. Additional charges may apply for delivery outside of regions where stores are located. Please view your delivery options here to determine eligibility by zip code.

Customer Pickup - Distribution Center

For your protection, only the person who placed the order (or person designated at time of purchase) can pick up the items at our Distribution Center. Please bring a photo ID with you to the pickup location. Pick up must be scheduled 12 hours prior to arrival. Failure to picking item up once scheduled will result in a reschedule fee. Customer pickups are typically left in the original vendor packaging for safer transport to your home. You are responsible for inspecting all pickup items and noting any external signs of damage to our dock team member prior to Simple Home Plus assisting you in loading them into your vehicle. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to Simple Home Plus for servicing or exchange within 48 hours. Items will not be replaced if damage not noted prior to pickup. Simple Home Plus is not responsible for securing merchandise in your vehicle. Simple Home Plus is not responsible for any negligence, transport damage, vehicle damage, vehicle accidents, or personal injuries in connection with your pickup or return of merchandise.

Pickup Information

• Location:

  • Distribution Center
  • 3049 William St., #300
  • Cape Girardeau, MO 63703

• Hours:

  • Monday - Saturday: 9:00 AM - 6:00 PM
  • Sunday Closed
• Use the “Delivery Fit Guideline” to verify your purchase will fit through doors, stairways, hallways, corners, and in the room prior to pickup.
• Same day and next day pickup may be available based on stock availability and operating hours.
• Pick up must be scheduled 12 hours prior to arrival.
• No assembly is available.
• Failure to picking up your item once scheduled will result in a reschedule fee.

Return, Exchange, & Cancellation Policies

Please note that return, exchange, and cancellation policies differ based on whether item(s) are:

• Regular stock or Special order
• Delivered by parcel
• Floor Model or AS-IS

Summary of Return, Exchange, and Cancellation Policies:

	Regular Stock	Special Order
Returns	Yes*, within 7 days of delivery with 20%** restocking fee* No returns for mattresses, box springs and other bedding products.** Minimum additional Delivery Fee also applies*** Items must be in new and good condition returns will not be allowed if items are damaged.	No Returns
Exchanges	Yes, within 7 days of delivery a 10%* restocking fee and must be of equal or greater value.* No Exchanges available on mattresses or other bedding items.** Items must be in new and good condition returns will not be allowed if items are damaged.	No Exchanges
Cancellations	Yes*, with a 20% restocking fee and must be done in writing. If customer does not take possession of their items after 15 days from notification of items ready, we will automatically cancel your order and charge the 20% restocking fee. This fee cannot be returned or refunded, and the order cannot be reinstated.* No cancellation for parcel delivery.	Yes, but subject to a 35% restocking fee, and any remaining balance will be issued as an instore credit.

See below for additional details, exclusions, and limitations (including those relating to items delivered by parcel and mattress exchange eligibility); redelivery fees apply; no refund of any delivery fees.

Returns/Refunds

Simple Home Plus accepts returns of regular stock items within 7 days of your delivery. You will be charged a 20% restocking fee on all regular stock furniture returns. Please note the following:

• Returns are not accepted on floor models, as-is items, or items that are not in new non-damaged condition.
• Returns are not accepted on mattresses, box springs, pillows, comforter sets, or other bedding products.
• Please refer to separate exchange policy for mattresses and box springs.
• Simple Home Plus does not charge a restocking fee on accessories such as area rugs, lamps, wall art, artificial plants, decorative pillows, and tabletop accessories as long as returned within seven days of taking and they are in original condition. As-Is Items are excluded from this, and refunds will be in-store credit only.
• Simple Home Plus reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
• Returned items must be disassembled and in original packaging.
• If returned items need to be picked up from your home, you will be charged a $99 pickup fee.
• Your initial delivery fee, if any, is non-refundable.

Returned items are inspected upon receipt. Any appropriate credits and refunds will be issued for the purchase price of the returned item(s), and taxes are refunded according to applicable state law. Except for refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pick up fees may apply. Once item(s) are received and processed, refunds are generally issued within ten business days.

Refunds do not apply to as-is items. In addition, refunds do not apply to special orders or pillows, comforter sets, or other bedding products, except for refunds for damaged or defective merchandise. Click here to start your return.

Exchange Policy

Exchanges of regular stock items are accepted within 7 days of your delivery of the item(s) and must be done at a retail store or by contacting Guest Services Team at 573-203-5818. Reselections on regular stock items for equal or greater value will incur a restocking fee of 10% and will require an additional redelivery fee. Reselections on regular stock items for lesser value will not be accepted. No exchanges on floor models, as-is items, or items that are not in new non-damaged condition.

If the item being exchanged needs to be picked up from your home, you will be charged a $99 pickup fee. You must contact us within 7 days of receiving the item(s) to be exchanged, and the pickup date must be within 21 days of receipt. If you do not arrange for pickup or otherwise do not provide the exchanged item on the scheduled pickup date within the indicated time frames, your exchange will be cancelled, and you will be charged the applicable pickup fee.

Cancellation Policy

Regular stock items can be canceled with a restocking fee. For deliveries, cancellations must be communicated at least 48 hours prior to delivery. Orders that are cancelled outside of these time frames will be charged a 20% cancellation fee plus the delivery fee. In addition, orders held over 15 days from purchase at our Customer Pickup will be cancelled and charged a 20% cancellation fee.

As-Is Items

As-Is items have no warranties and cannot be returned or exchanged for any reason. All As-Is items must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of your order. As-Is items are not eligible for shipping.

Special Order Items

Special Orders are manufactured by customer request, and because they are not items that Simple Home Plus keeps in stock, we require a non-refundable deposit at the time of purchase. Please allow a minimum of two weeks for our suppliers to create and ship your item(s). Once your Special Order arrives, simple Home Plus will contact you to arrange delivery or pickup. Special Orders must be scheduled for delivery or pickup within 30 Days from the time Simple Home Plus notifies you of item(s) being ready. If you do not arrange delivery or pick up of your Special Order, your order will be cancelled, and your purchase will be refunded less the 35% restocking fee. Any remaining balance will be issued as an instore credit. It is your responsibility to use our “Delivery Fit Guideline” to verify your furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that Simple Home Plus is unable to deliver the furniture into the desired location, your order will be cancelled, and your purchase will be refunded less the 35% restocking fee. Any remaining balance will be issued as an instore credit. Special Orders are placed immediately with our suppliers.

Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Special Order, you have until 7:00 PM Central on the day of purchase to do so at no charge. Any changes or cancellations to Special Order items after 7:00 PM Central on the day of purchase will result in the loss of your 35% restocking fee. Any remaining balance will be issued as an instore credit.

Parcel Policy & Return Eligibility

You may not cancel, change quantities, or alter the delivery address once items have been purchased. You may return your purchase for a refund of the merchandise cost within 7 days of delivery. Shipping back to Simple Home Plus will also be at the customer's expense unless refused at time of delivery. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Parcel carriers (e.g., UPS, FedEx, or USPS) will make 3 delivery attempts. In the event that the parcel carrier is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped to Simple Home Plus. Once item(s) are received and processed, refunds are generally issued within 10 business days. You will not be refunded the original shipping fee.

Parcel items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Products not returned in their original packaging will not be accepted. Click here to start your return.

Sleep Trial Mattresses & Exchange Eligibility

If you are not completely satisfied with your qualifying mattress*, you have the option of exchanging it for a different selection (subject to restocking fees and applicable driver pick up fees). We require that you sleep on your new mattress for a minimum of 90 nights, allowing your body to fully adjust to the new sleeping surface. You are allowed to exchange your initial purchase (subject to restocking fees and applicable driver pick up fees), as a one-time offer. Exchanges are only allowed on qualifying mattresses.

• Sleep trial is available for qualifying mattresses. See list below for qualifying mattresses*. All other mattress and box springs sales are final.
• Sleep trial length varies by brand, and you are required to sleep on your new mattress for a minimum of 90 days.
• One-time offer: If you exchange your qualifying mattress for a different mattress, you cannot return or exchange again.
• This one-time offer is for an exchange and not a refund.
• If exchanging your mattress, you will have the option to upgrade to another mattress. If the newly selected mattress has a retail price equal to or higher than that of the originally selected mattress, you are required to pay the difference in price. If the newly selected mattress has a retail price lower than that of the originally selected mattress, you will be refunded the difference in price as an instore credit, but your exchange must be in the same size as originally purchased.
• All exchanges shall be subject to restocking fees and applicable driver pick up fees.
• If you decide to exchange your mattress, the mattress and flat foundation(s) cannot be damaged. This includes, but is not limited to, stains, tears, and punctures.
• The restocking fee is $199 per mattress set (mattress and flat foundation(s)).
• The pickup fee is based on the amount charged for your delivery zone exchange.
• Mattress bedding accessories (i.e. pillows, sheets, protectors, and adjustable bases) are not refundable, returnable, or exchangeable.

Revive Sleep Trial - Qualifying Mattress Collections

180 Day Trial	Tempur AdaptTempur Breeze
365 Night Trial	Nectar Mattresses

Price Disclaimer

The prices displayed on the Simple Home Plus website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales or use taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Simple Home Plus reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).

Limited Warranty Terms

Simple Home Plus offers a one year limited warranty on most of its furniture covering manufacturer defects in workmanship and material. This one year warranty is effective from the date of delivery and covers the cost of defective parts and materials; customers remain responsible for the cost of labor and transportation. This limited warranty applies to the original purchaser of the product and is not transferable.

How long is the limited warranty valid?

The Simple Home Plus Limited Warranty, subject to the exceptions for frames and springs below, remains in force for one year and is valid from the date of purchaser receipt (delivery or customer pick up).

Frames are covered for one year for a structural defect in materials or workmanship not caused by neglect or abuse. Springs are also covered for one year for breakage or detachment not caused by neglect or abuse.

In the event a defect that is covered by the warranty is found, Simple Home Plus will, at its discretion, repair or replace the defective part. The Simple Home Plus Warranty does not cover the cost of labor and transportation.

Additional warranty protection is available under the Simple Home Plus Simple Care Free Plan extended warranty. The Simple Home Plus Simple Care Free Plan provides extended warranty coverage for the cost of labor, transportation, and parts for covered items. Click here to learn more about the Simple Home Plus Simple Care Free Plan.

What is (and is not) covered?

The Simple Home Plus Limited Warranty covers defects in material and workmanship in all Simple Home Plus furniture, subject to the exceptions below.

The following are not covered as part of the Simple Home Plus Limited Warranty:

• Accidental damage and normal wear and tear from in-home use.
• Damage occurring during or arising from delivery.
• Damage resulting from neglect or abuse. Simple Home Plus will assess the product for neglect or abuse and make a determination at its own discretion.
• Furniture used for commercial or institutional purposes including but not limited to home daycare, business and rental purposes, and property staging.
• Most mattresses, mattress foundations, adjustable bases, mattress protectors, and other mattress accessories are covered under the manufacturer’s warranty. For warranty service, please contact the manufacturer directly.
• Accessories or clearance and floor model furniture sold “as-is”. There is no exchange, refund, return or service for “as-is” items.
• Customer modifications.
• Fabric damage due to fabric protection application.
• Colorfastness or dye lot variations of fabrics.
• Damage caused by neglect, abuse, misuse, improper storage, or accidents.
• Any condition resulting from incorrect or inadequate maintenance, cleaning or care including but not limited to pet hair, mold, bug infestation, water damage.
• Non-residential use.
• Use for which the product was not designed or intended.
• Settling of cushions due to normal wear and tear.
• Piling and wrinkling due to normal wear and tear.
• Fabric fading or discoloration due to exposure to elements including but not limited to sunlight.
• Water damage to electrical components.
• Natural wood grain characteristics.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from State to State. The limited warranty does not cover any implied warranties beyond the length of this limited warranty, and it does not cover consequential or incidental damage. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states also do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you as well.

Cost To Have a Simple Home Plus Limited Warranty Item Serviced

	Simple Home Plus Warranty (1 Year)
Cost of replacement parts	$0
Schedule in-home service tech	$99*
Transportation – pick up and redelivery after service	Per Zip Code Route
Cost of labor	$65 per hour

The Claims Process

What do I need to do to get warranty service?

• Step 1: Click here to begin the warranty claim process. You will be asked a series of questions designed to help determine whether your claim is covered.
• Step 2: Provide requested information, including name, phone number, email address, physical address, Sales Order number (if available), incident date, and the incident description.
• Step 3: Take photos of the defective area as well as at least one photo of the entire product (not just a photo showing the issue for which you are submitting a claim) and upload the photos.
• Step 4: Submit your claim.
• Step 5: Simple Home Plus will review your claim information and determine whether your claim is covered by this Limited Warranty. Review typically takes approximately three business days.
• Step 6: Simple Home Plus will provide further instructions by email regarding your claim. Resolution may involve in-home repair by a technician, additional labor and repair, or replacement of parts or the entire item. The costs for labor and transportation are not covered. The cost for a technician is $99, the cost for labor is $65/hour, and the cost for pick up and redelivery after service is based on areas we service. Contact us for details.

 FILE A CLAIM

FAQ

Can I bring my merchandise in for service?

You must have an open claim and authorization from the Simple Home Plus Warranty Service team before transporting your merchandise to a Simple Home Plus facility for repair.

What if I have multiple pieces of furniture to report?

Please submit a separate claim for each piece of furniture.

What if I have questions?

If you have any questions or would like to obtain more information on the Simple Home Plus Limited Warranty, contact Simple Home Plus at 573-203-5818.

About Care Free

The Simple Care Free Plan is a contract designed to protect your new home furniture investments from life’s messy moments. Coverage includes accidental stains, rips, burns and other damage to indoor furniture, outdoor furniture, rugs and adjustable bases. You'll have 30 days from the discovery of damage to report a claim. This plan also includes a Win-Win offer: if no claim was made during the terms of the plan, then the price you paid for the Simple Care Free Plan can be applied toward a future Simple Home Plus furniture purchase of your choice. You can add the Simple Care Free Plan to qualifying items during the checkout process. If you did not add Simple Care Free at the time of purchase, you can still add it any time before you receive your furniture by chatting online or calling our Guest Services Team at 573-203 5818.

Coverage Summary

Get a full overview of each plan:

• 5 Year Premium Complete Protection Plan
• 10 Year Premium Mattress Protection Plan
• 10 Year Power Base Protection Plan
• 10 Year Mattress & Power Base Protection Plan

Requesting Service

If you need to file a claim under the Simple Care Free Plan, provided by Montage, please refer to the Terms and Conditions of your specific plan and contact the service plan provider using one of two methods:

• Call 573-203-5818 between the hours of 10:00 AM - 6:00 PM (CST) on Monday - Friday and 10:00 AM - 3:00 PM (CST) on Saturday.
• Visit https://www.montagefs.com/

Failure to meet any of the specific requirements under the Terms and Conditions of your Simple Care Free Plan may result in a denial of coverage under the Plan. You have 30 days from discovery of damage to report a claim.

Win Win

You win if you use the service, and you win if you don’t.

When you purchase a Simple Care Free Plan, provided by Montage, you will also receive a “Win Win” Certificate. If you do not initiate a claim during the term of your Care Free Plan, you may be eligible to use the Simple Care Free Plan Win Win Certificate to apply the full purchase price of your Care Free Plan toward a future Simple Home Plus home furnishings purchase, subject to certain restrictions. Please refer to your “Win Win” Certificate for complete Terms and Conditions.

Terms of Service

The Simple Care Free Plan, provided by Montage, is a service contract between you, the original purchaser and consumer, and the provider of the Plan as identified in the Terms and Conditions of the Plan and based on the state in which you purchased the Plan. Montage Furniture Services is the administrator of the service contracts.

The Care Free Plan is a third-party service contract intended to help protect the investment in your new Simple Home Plus home furnishings purchase. The Care Free Plan is valid for new furniture purchased at the same time as the Care Free Plan and appears on the sales receipt as such. It is valid for five years (10 years for adjustable beds) from the delivery date of your new furniture. It is not renewable and is non-transferable.

Please see the links under Coverage Plans below, or you may call 573-203-5818 to obtain a copy of the complete Terms and Conditions for your specific Simple Care Free Plan.

How to Care & Clean Your Ashley Furnishings

Now that you’ve invited Ashley into your home, you’ll want to enjoy the furnishings for years to come. To ensure that you do, we encourage you to follow through with proper care and cleaning. This useful guide covers all types of furniture—from upholstered to painted—and mattresses and rugs.

Fabric Upholstered Furniture

We offer countless options in upholstery—from fine leather and skillfully matched manmade alternatives (faux leather), to cotton, nylon, polyester, rayon and wool blends. For your reference, our upholstered products have a tag either under one of the seat cushions or beneath the unit itself. The tag provides a universal cleaning code indicating best cleaning practices.

Universal Cleaning Codes Include:

DC	Dry Clean Only
E	Use the Millennium Leather Care Kit
N	Use the Millennium Leather Care Kit
N FBR	(Natural Fiber Rugs) Immediately blot spills to remove excess liquid with a clean white cloth or plain paper towel. Blot again with a solution of one teaspoon mild detergent with one teaspoon of white vinegar in a quart of warm water. Do not saturate.
S	Clean only with a dry cleaning solvent. Do not saturate. Do not use water. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
SW	Spot clean with upholstery shampoo, foam from a mild detergent or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
W	Clean only with water-based shampoo or foam upholstery cleaner. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
WS	Spot clean with upholstery shampoo, foam from a mild detergent or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
X	Do not clean with either water or solvent-based cleaner. Use vacuuming or light brushing only.
Wool	Blot spills up immediately with a clean white cloth or plain paper towel.
FR Chemicals	Ashley upholstered furniture is designed and labeled to comply with California's TB 117-2013 Flammability Standard Requirements for Upholstered Furniture, and we are committed to designing our upholstered furniture with the goal of meeting the requirements of TB 117-2013 without the use of flame retardant chemicals. To that end, after working closely with our supply chain, upholstered furniture manufactured by or for Ashley as of January 1, 2015 does not use flame retardant chemicals. In addition, all our upholstered furniture, no matter where it is shipped in the US, includes a label that complies with the requirements of California's SB-1019.

Leather Upholstered Furniture

Leather isn’t perfect and that’s the beauty of it. All leather or “genuine” leather has natural markings, including variations of shade and tone, as well as nicks, scratches, and wrinkles—characteristics that distinguish it from manmade materials.

Expect that some marks will appear on the surface of your leather. Their origin might be anything from healed scars and barbed wire scratches, to skin “stretch marks” and insect bites. By no means should they be considered a defect; nor will they affect the durability or construction of your piece. Such “imperfections” are your assurance that you have a true leather hide.

Also keep in mind, grain patterns and coloring of leather will vary from hide to hide and also within the same hide, making leather all the more interesting and unique.

How to Care for Leather:

• Dust often and use a vacuum cleaner crevice tool to clean seams.
• Clean weekly using a damp sponge or soft, lint-free cloth. Do not rub; instead, wipe gently.
• Do not use or place sharp objects on leather goods. Leather is very durable; however, it is not accident or damage proof.
• Keep leather furniture out of direct sunlight and at least two feet from heat sources to avoid fading and cracking.
• Do not place newspapers or magazines on leather furniture. The ink from these items may be transferred onto the leather.
• Do not use abrasives; harsh chemicals; saddle soap; leather cleaners that contain any oils, soaps or detergents; or common household cleaners on leather furniture. Only use recommended leather cleaners.
• Follow instructions for any gentle leather cleaner you might use. Additionally, leather conditioners provide a barrier to stains and help extend the life of your leather. Before using any cleaning/conditioning product on leather, test it in an obscure area.
• Improper cleaning may void your leather furniture warranty.

How to Remove Spots, Spills and Stains from Leather:

• Water Spots: A water spot can be removed by wiping the entire area seam to seam with a damp cloth so there is no “demarcation point” on the leather and the leather can dry uniformly.
• Pet Urine Stains: We recommend “Natures Miracle" available in pet stores for removing pet urine stains and neutralizing the area. Follow product directions on the product. Please note that anytime you are “washing” or cleaning leather you must do the entire cushion, seam to seam, edge to edge, so as not to end up with a water stain. If leather can dry evenly there is no "demarcation point.”
• Ink Stains: Ink remover sticks are effective in removing or reducing noticeable ink markings from most leathers.
• Oil/Food Grease Stains: Small oil stains can be treated and successfully removed if addressed immediately. Rub corn starch briskly into the stain with your fingers until the heat from the friction is felt. That heat loosens the oil and allows the corn starch to absorb the oil before the leather can. Vacuum or brush the powder off. Repeat until the stain is gone.
• Water Stains: What does it take to clean water stains? Clean water. Should you have a “ring” or demarcation from glass condensation from a glass, soak a new sponge with room temperature water; wring sponge as much as possible. Starting at the spot, dampen the leather and move the sponge to the edges of the cushion. Allow moisture to become less and less as you get further from the spot. Don’t scrub, just wipe.

Wood Furniture

Whether you have an all-wood piece of furniture or a furnishing made of a mix of wood, manmade wood and wood veneer, you want to protect it from damage, maintain its perfect finish and keep it looking beautiful for years to come. Here are some tips to help you do that.

How to Care for Wood Furniture:

• Use a lint-free cloth to polish wood furniture on a weekly basis.
• Keep furniture away from heating and air conditioning sources to prevent loss of moisture; and avoid direct sunlight to prevent fading or darkening of wood.
• Use felt backing on lamps and other accessories to prevent scratches and gouges, and rotate accessories so they do not remain in the same spot all the time.
• Use placemats under plates and hot pads under serving dishes and coasters under beverages.
• Do not place newspapers or magazines on woods surfaces. The ink from these items may bleed into the finish and could damage the wood.
• Do not use abrasives or harsh chemicals on wood furniture.
• Should you scratch your furniture: Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers are made especially for furniture and work well touching up most flaws.

How to Spot Clean Wood Furniture:

• To remove food stains, wipe up the spill immediately. Polish with a soft, clean cloth.
• To remove cloudiness, rub surface with cloth dipped in solution of one tablespoon of vinegar mixed with one quart of water. Rub in the same direction as the grain until surface is completely dry. Follow with an application of furniture oil or polish that does not cause a waxy build-up or has silicones, such as Guardsman or Heritage.
• To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil in the same direction of the grain.
• To remove candle wax or chewing gum, hold an ice cube over the wax or gum for a few seconds so that it will chill and harden. Be sure to wipe up water as the ice melts to prevent water spots. Remove as much of the wax or gum as possible with your fingers and then scrape away the remainder gently using the dull edge of a table knife. Rub the spot briskly with a cloth saturated in cream wax. Repeat if needed.

Glass Furniture

Nothing opens up a room like the beauty and transparency of glass. Of course, you’re so careful not to break it. But you don’t want to dull it or scratch it, either. A few simple steps can clearly go a long way.

How to Care for Glass Furniture:

• Do not slide rough objects across glass. This can cause permanent scratches to the surface.
• Do not use abrasive cleaners on glass, which may cause scratches.
• Do not clean glass without gently removing excessive dirt and debris first, so as not to scratch the surface.
• To clean glass, choose a non-abrasive commercial glass cleaner, or use warm water and a soft, lint-free cloth. Wring out excess water and wipe surface. Dry immediately with a dry lint-free cloth.

Metal Furniture

Whether to inject a rustic element or give a piece of furniture a modern, industrial flair, Ashley incorporates metal in the furniture in so many ways. Much of the metal you’ll find is powdercoated, resulting in a smooth, even surface.

How to Care and Clean Metal Furniture:

• When it comes to cleaning metal, less is more. Simply dusting regularly with a clean, dry cloth will generally do the trick.
• Do not use harsh chemicals or abrasive cleaners on metal finishes, as they can be quite damaging.
• Note: iron or steel frames can rust if exposed to excessive humidity, particularly in saltwater locations.

Painted Furniture

Colorful and unique, hand-painted furniture is a great way to express your individual style. It’s important to place these furnishings out of direct sunlight so the color and vibrancy of the painted finish remains fresh and crisp.

How to Care & Clean Painted Furniture

• Dust or wipe clean with a cloth dampened with water once a week. Be sure not to leave water spots on the surface. These water spots will dry and could possibly leave permanent marks.
• Do not use harsh chemicals or abrasive cleaners on painted finishes, as they can be quite damaging.
• Clean stains/spots using the following steps: Dampen a soft cloth with a mixture of hot water and liquid dishwashing detergent. Wring the cloth as much as possible to remove excess liquid. Rub the surface lightly in a circular motion. Dry the surface immediately with a clean, soft towel.

Marble, Slate & Natural Stone Furniture

Natural stone such as marble and slate brings an earthy, organic element into a space. They’re universally loved for their one-of-a-kind quality. From piece to piece, and even on a single quarried slab, there will be certain color variations. Stone surfaces will have pits and fissures that appear as cracks. They result from immense heat and pressure, which formed the stone eons ago. These characteristics do not impair function or durability; rather they add to the beauty. And while marble, slate and natural stone are certainly quite durable, by no means should be treated as indestructible.

How to Care for Marble & Slate

• For general cleaning: dip sponge or clean cloth into warm water with a few drops of mild dishwashing liquid; wring out as much liquid as possible, wipe and immediately dry surface (using a second dry cloth). You may also opt for a marble clean for deeper cleaning.
• Use coasters under glasses, especially if they contain alcohol or citrus juices; use placemats under china, ceramics, silver or other objects that may scratch the stone surface.
• Do not use vinegar, bleach, lemon, ammonia, general-purpose cleaners or abrasive cleaning agents (e.g., Comet).
• Do not use cleaners that contain acid such as bathroom cleaners, grout cleaners or tub and tile cleaners.
• Do not use alkaline cleaners not specifically formulated for natural stone.
• Don’t leave pools of water on marble surface, as this could end up leaving a stain.
• Professional refinishing is recommended to remove etch marks and restore the stone's natural finish.
• If you choose to seal your marble, use a quality product and follow the manufacturer's directions for use. (Stone sealants can be purchased at almost any home improvement center).

How to Spot Clean Marble & Stone

• Liquid Spills: Blot away the excess liquid with a clean, dry, white cloth; turning the cloth frequently. Spray the area with a marble cleaner or warm water and wipe.
• Food Spills: Remove food with a non-abrasive item such as a plastic spoon. Blot with dry, white cloth. Spray the area with a marble cleaner and wipe.

Rugs

How to care for your Ashley rug? That depends on what it’s made of. Some rugs are fine to spot clean. Others, such as our polypropylene or wool rugs, should be dry cleaned only. So please check the cleaning instructions on the corner tag located beneath your rug for best results.

How to Care for Rugs

• Vacuum your rug regularly on the lowest-level suction, avoiding the fringe trim to prevent accidental fraying.
• Rotate the rug on a regular basis to evenly distribute wear.
• If possible, professionally clean your rug once a year to remove stains.

How to Care for Rugs

• First, check the cleaning instructions tag on the bottom of your rug to make sure it can be spot cleaned.
• If a spill occurs, blot with a clean, absorbent white cloth. Do not rub. Many stains can be gently removed by using club soda and a small amount of carpet cleaning detergent.
• To remove candle wax, place a blotter or brown paper bag over the spot. Place a hot iron over the blotter (move constantly and do not let the iron stay in one place). Wait a few minutes until the wax is absorbed into the blotter. Repeat if necessary.
• To remove chewing gum, press ice cubes against the spot. Wait until the gum becomes brittle and easily breaks off. Use a spot remover to vanish last traces of gum. Saturate the spot with cloth soaked in vinegar or alcohol.
• To remove ink, saturate the spot with hairspray. Allow it to dry. Blot lightly with a solution of water and vinegar.

Mattresses

Rest easy with the fact that your Sierra-Sleep® mattress doesn’t require much care and maintenance. For starters, all Ashley-Sleep mattresses are designed to be no flip—now isn’t that a relief!

How to Care for Your Mattress

• To help keep your Sierra-Sleep mattress clean, a thin mattress protector is recommended so it breathes to allow airflow and heat dissipation. Ashley-Sleep does not recommend you use a quilted mattress pad as it will change the feel of the mattress you selected at the store. It may also trap heat that needs to escape.
• Don’t use dry cleaning fluid of any type on your mattress. These chemicals could damage some of the comfort and upholstery materials.
• Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly, allowing the mattress time to fully air dry.
• Please remind the kids not to jump on their Ashley-Sleep mattress, as doing so can break down the inner construction and materials.

How to Care for Your Tempur-Pedic Mattress

Electric Blankets or Heating Pads

We do not recommend using an electric blanket or heating pad with your mattress. Due to the temperature-sensitivity of the TEMPUR material, adding high heat can hinder its ability to react to your body temperature and conform to your body shape.

If you ever do use an electric blanket or heating pad, we recommend limiting its use to 30 minutes, and only on low or medium heat.

Mattress Pads & Covers

We do not recommend using a conventional mattress pad or mattress cover with your mattress. These items add another “layer” between you and the TEMPUR material, reducing its ability to conform to your body.

If you use a mattress protector, we offer the Mattress Protector by Tempur-Pedic™, which was designed to protect your mattress without impacting the feel or performance.

Cleaning The Cover

The covers on most of our mattresses can be removed and washed. If you're not sure if your mattress cover is removable, please refer to the tags sewn into the cover or contact our Customer Service department.

About Washing the Cover

We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best. Do not “over-dry” the cover and do not use chlorine products or harsh stain removers of any kind.

Cleaning Spills

• If you spill liquid on your mattress, please take the following steps. Because the mattress should never become wet, we can't promise that these steps will completely remove the stain or odor.
• If your mattress has a cover, remove it, wash it in cold water with mild detergent, and hang dry for best results. Never use bleach or bleaching products with the cover.
• After the cover has been removed, soak up as much of the liquid using towels as possible. This may require pressing down on the material with the towel(s) to release the moisture.
• Once excess moisture is removed, let the mattress air dry. To speed up the drying process, place a fan so that it blows on the mattress.
• Never wash the TEMPUR® material.
• TEMPUR® material should never become wet. We offer a special wet-safe cover to provide extra protection against liquid spills.
• Do NOT wash or Dry Clean the TEMPUR-Topper Supreme. The cover can be removed and washed in cold water, dried on a cool setting or air drying which is recommended. Do not use chlorine products or harsh stain removers.

Flipping & Rotating

Each of our mattresses use our patented, one-sided design that means you'll never have to flip, rotate, or turn it. The TEMPUR material will return to its original shape time after time, year after year.

Transporting Or Storing

When transporting or storing your mattress, lay the mattress flat — not on its side or folded.

Folding During Moving

• Only If Absolutely Needed: You can fold your Tempur-Pedic mattress to make it easier to move. Fold it with the TEMPUR® side (top) in. We do not recommend to leave it in this position for long periods of time.
• About Folding & Cold Weather: If the mattress sits in cold weather (below 50°F) folded, do not try to force it to lay flat. It may take a few hours, depending on the temperature of the room, but the mattress will naturally unfold as it warms up.
• Using The Mattress Handles: The handles included on some Tempur-Pedic mattresses are for positioning purposes only—not for carrying.